Listen to our commercial in mp3 format.

We are members of:

  • Air Conditioning Contractors Association
  • Better Business Bureau
  • Hampton Roads Chamber of Commerce
  • Qualified Gas Contractors Association
  • Tidewater Builder’s Association

 

Russell's Heating & Cooling

These days there is a lot of talk about “customer service” but it certainly seems hard to find it when you really need it. It is difficult to get anyone to call you back, show up on time, or not leave a bigger mess than the one they fixed! And if something goes wrong it seems even harder to find anyone who really cares!

Russell’s clients can expect we will be there when we say we will be there and we will do what we say we will do. The Russell’s team strives for excellence in every aspect of our business, including new construction.

We are proud to offer our clients:

  • 10-year parts and labor warranty available - peace of mind and no repair costs for 10 full years
  • A variety of manufacturers and products to choose from and the freedom to choose the one that's best for you
  • Computerized load analysis - a determination of how large your new Comfort System should be based on the unique qualities of your home
  • Free, no-obligation estimate on a new Comfort System - high-efficiency heating and air-conditioning system
  • After each installation, we return to inspect the workmanship and quality of your new system
  • Appointments that start and complete on time
  • Radio-dispatched, fully-stocked service fleet
  • Friendly, uniformed installers
  • Continuing education programs to help our employees stay informed of the latest technology and installation and service practices
  • All technicians are certified and equipped with the latest state-of-the-art diagnostic equipment to quickly find your problem and repair it right the first time.
  • White-glove-clean installations - we treat your home with respect and leave your home as clean as it was when we started
  • 100% Satisfaction Guaranteed
  • Charge by the job, not the hour - no surprises!
  • A long history of providing unique comfort solutions and giving customers exactly what they want

Our services include:

New Construction: We currently work with many of the area’s top builders as well as individuals building their own homes. Let out design team create the system that is perfect for your new home.

Service & Support: Your home is kept comfortable throughout the seasons by your HVAC system. But it always seems to stop working at the most unexpected times. Our team is prepared to serve you at a moment's notice. Most days we can fix your system and have your family comfortable the same day!

From minor repairs to complete comfort system upgrades, the entire Russell's team of professionals takes great pride in serving our family of customers.

New Systems & Upgrades: Installation plays a critical role in the efficiency and durability of your system. A heating and air-conditioning system is the most expensive appliance in your home. Treat it like an investment. The longer it lasts and the better it runs, the more profitable it becomes.

All repairs are backed by our FULL ONE YEAR WARRANTY. That's twelve times longer than the industry standard!

For more information about Russell's Heating & Cooling contact us using the form below, or via phone at 424-1000. You can also download our brochure in PDF format.

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